At Mystic Fungi, we want every order to arrive correctly and in good condition. Because our products are consumable, all sales are final except for damaged, incorrect, or lost orders as described below.
Final Sale
Consumable products cannot be returned or exchanged because of a change of mind. Opened or used products cannot be returned.
Damaged or Incorrect Orders
If your order arrives damaged or contains an incorrect item, please contact us within 48 hours of delivery. Include:
- Your order number
- A brief description of the problem
- Clear photos of the product and shipping packaging
After we review the claim, we will provide an appropriate replacement or refund. Please keep the affected product and packaging until the issue has been resolved.
Lost or Missing Orders
If tracking shows your package as delivered but you cannot find it, first check nearby delivery locations, other household members, a building front desk or mailroom, and allow up to 24 hours for a possible carrier update. If it is still missing, contact us within 48 hours of the delivery scan.
If tracking has stopped updating or the order has not arrived within the expected delivery window, contact us promptly so we can investigate with the shipping carrier. When an order is confirmed lost or has not been delivered as agreed, we will provide a replacement or refund.
Refunds
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider. If only part of an order is affected, the refund or replacement may apply only to the affected item.
Contact Us
To report an order problem, use our contact page and include your order number and the information listed above. Photos are required for damaged or incorrect orders and should be included whenever they are relevant to a delivery claim.
